Terms and Conditions

Please read these Terms and Conditions carefully before using the Website (Website) and making any reservations. When you make a purchase on the Site, you accept these General Conditions.

All correspondence concerning customer service or your booking should be addressed to SLM SA Chemin de Chantavril 2, 1260 Nyon or sent by e-mail to the addresses indicated in "Contact".


1. Use of the website

1.1 This Website is available to all users (hereinafter referred to as “User” or “You”), subject to these General Conditions (hereinafter “TC”). When you make a purchase on the Site or otherwise use the Site, you agree to these Terms and Conditions.

1.2 This Platform is managed by SLM SA, a company duly incorporated in Switzerland under the registration CHE-499.316.425, whose registered office is at Chemin de Chantavril 2, 1260 Nyon, Switzerland; (hereinafter referred to as “SLM SA”, “we”, “our” or “our”). SLM SA is an agent accredited by IATA. 

1.3 The User hereby declares that he is an adult (at least 18 years old) and has the legal capacity to be bound by this contract and to use this Website in accordance with these GTC. SLM SA expressly warns the User that by using the Website to make a reservation, he concludes a contract with payment obligations. In addition, the User certifies that all the information he provides to access this Website, and during use, is true, complete, and precise, and agrees to keep it up to date.

1.4 This Website is exclusively reserved for the personal use of the User. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold, or exploited for commercial or non-commercial purposes. However, you can print copies of your itinerary for personal use or transfer your itinerary to a bona fide itinerary management company.

1.5 The User undertakes not to use this Website for illegal or inappropriate purposes. In particular, the User agrees to use this Website only for personal purposes and that the products or services purchased on this Website are for its use or consumption, or the use or consumption of persons on whose behalf it is authorized to act. The User may not resell products or services purchased on this Website to third parties.

1.6 SLM SA reserves the right to refuse access to the Website at any time without notice.

1.7 All correspondence regarding customer service or your reservation should be addressed to SLM SA Chemin de Chantavril 2, 1260 Nyon, Switzerland.


2. Your contract

2.1 A “reservation” means an order for products or services placed on our Website that we have confirmed. When you make a reservation on this Website, the contract is between the Travel Suppliers and you. Therefore, SLM SA does not enter any contractual relationship relating to the products and services that you order on our Website, except as otherwise provided herein. Any questions or concerns regarding the product should be directed to the Travel Supplier.

2.2 The term “Travel Supplier” includes, as appropriate, airlines, tour operators, travel package suppliers, hotels, hotel chains and hotel aggregators, insurance providers, car rental companies and cruise lines.

2.3 SLM SA makes the reservation on your behalf and your contract will be subject to the terms and conditions of the Travel Supplier, which may limit or exclude liability to you (often in accordance with other applicable international conventions). If you do not have access to the terms of the Travel Supplier by means of a link, at your request, we will give you the contact details of the Travel Supplier so that you can contact them. Please see the applicable terms and conditions of the Travel Supplier regarding cancellation charges and other important terms and conditions.

2.4 By using this Website to book products and / or services, you authorize SLM SA to act for you as a representative during the process of comparing Travel Suppliers and booking products and / or services with the Travel Supplier. selected, as well as for the payment of such products or services on your behalf and on your behalf, insofar as this is necessary. Consequently, SLM SA will charge you a service fee, depending on the product reserved. You will be informed of the charges before confirming your reservation.

2.5 Prices are confirmed during the final step of the reservation, when you click on Buy, Reserve, or a similar option, depending on the product purchased. Prices shown are calculated at daily exchange rates. Prices provided daily may therefore vary to reflect fluctuations in exchange rates. Taxes vary based on exchange rates. If a reservation is made, the exchange rate will be fixed at that time and will apply in the event of changes or cancellations regarding that element of the reservation. Exchange rates are determined by SLM SA.

2.6 After confirming your reservation, you will receive a confirmation email containing a reservation number. This is when your contract for the products and services ordered will take effect. This confirmation email will contain the itinerary details of your reservation. Then we will verify that your reservation has been correctly recorded in the airline's reservation system and that your payment can be processed. Our obligation to issue the ticket will be subject to receipt of your payment.

2.7 We reserve the right to cancel your reservation if we have reasonable grounds to believe it is fraudulent. In this case, we will try to contact you, using the e-mail address provided when booking or through your bank. If we are unable to contact you or your bank, we reserve the right to cancel your booking without incurring any liability.

2.8 The electronic document which formalizes your contract will be recorded in the files of SLM SA and accessible at any time on request made to SLM SA.

2.9 SLM SA cannot guarantee the options of “special requests” concerning products (eg meals, disabled facilities, child seats, etc.), but forwards them to the relevant Travel Supplier / hotel. You must ensure with the Travel Supplier that these special requests can be met.

2.10 SLM SA has compiled a list of the information you will need to plan your trip (conditions of carriage, baggage policy, etc.) with the most frequently booked airlines on our website. Note that this information is managed directly by the airlines, and it is essential that you familiarize yourself with these policies when planning your trip. If the airline you are flying on is not listed, check the conditions directly on the airline's website.


3. Booking conditions

3.1 Cancellations and modifications

3.1.1 The ability to cancel or change a booked product or service, and the method of doing so, will depend on the airline's pricing rules or other terms and conditions of the Travel Supplier. Therefore, it is not always possible to cancel or change ordered products or services, or you may need to meet specific requirements. If you make a modification to your reservation (cancellation and / or modification), SLM SA reserves the right to charge you a service fee of 100 chf to cover the management costs it incurs. These charges do not include charges imposed directly by the Travel Supplier, including any difference in the price of the ticket. If you change your reservation, please note that the current rates available on the Website do not apply to the cost of the change.

3.1.2 Concerning flight bookings, note that for routes that consist of different routes and multiple base fares, there may be multiple pricing rules. Where applicable, the most restrictive pricing rules apply. You should review all pricing rules pertaining to your reservation. If modifications or cancellations are authorized, contact SLM SA by phone to make the modification. Note that some flights include free cancellation, including all service charges, until midnight on the day of purchase and only during customer service hours of operation. Also note that if you do not show up to board a flight, your ticket may be canceled by the airline and therefore will not be refundable. Changes and cancellations cannot be made by e-mail. To contact SLM SA customer service, dial +41 21 588 00 64 (local rate applies).

3.2 Price and payment

3.2.1 The total price of your reservation will be displayed as soon as you have selected the products you wish to purchase. This price includes the price of all selected products and SLM SA service charges. SLM SA's service charges are independent of the price of the products and are not refundable under any circumstances, as they are charged for the service provided by SLM SA for research, comparison, and assistance during the reservation. Taxes vary based on exchange rates.

3.2.2 The amount of the service charge depends on the products purchased. SLM SA also reserves the right to charge additional service fees if you make a reservation by phone or request a modification or a refund. If you use a bad credit card or a credit card that is refused by the bank for any other reason for which you are responsible, SLM SA will charge you a service fee in the amount of 100 chf and will make the instructions available to you. in order to validate the payment of your reservation. Service charges will be added to the final price. Until you complete full payment, you will not receive your products. In addition, we draw your attention to the fact that due to the nature of the travel products, it is possible that price changes occur between your reservation and the actual payment and you will bear the cost of the selected products when your payment will be effective.

3.2.3 If you pay by credit card, your flights payments are collected by SLM SA and automatically redirected to our partner provider FTI group wich directly pays the airlines for immediate ticket issuance. If any payment problem is noted, we will contact you within 48 hours (or within 24 hours if you are traveling within 48 hours). In case of a late payment following a reservation, SLM SA cannot be held responsible for any price increase resulting from non-payment, note that prices are set by the airlines and may fluctuate at any time. You must pay any price increase requested by the airline in order to confirm the reservation. In case of modification or change subsequent to the initial reservation, SLM SA may claim service fees that are invoiced separately if the reservation has already been paid before.

3.2.4 Payments can be made using all major debit or credit cards as indicated on the Website. Payment methods other than those indicated on the Website are not accepted and all liability is excluded for cash or checks sent by post. Full payment for all products is required when booking.

3.2.5 In order to reinforce security, you will have to enter all the information appearing on your bank card for each purchase made from SLM SA. This information is not recorded in our files longer than necessary to process the payment for each reservation or the tax collection process as indicated in article 3.3 below. Note that SLM SA must transmit your credit card details to the relevant Travel Supplier in order to guarantee the reservation. By accepting these terms and conditions, you authorize us to do so on your behalf. All information is encrypted on our secure server. You authorize SLM SA to use the credit card information that the Client / you have provided (i) in order to purchase the required services and process the associated service charges, (ii) for the payment of the insurance premium where applicable, (iii) for processing applicable refunds and (iv) for billing costs and charges associated with (a) changes to your booking or (b) refunds of taxes indicated in section 3.3 of these general conditions.

3.2.6 SLM SA reserves the right to pass on the costs of payment by bank card. If your reservation is paid for with a third-party credit card, we may request written authorization from the credit card holder. SLM SA or the Travel Supplier reserves the right to deliver electronic tickets, confirmations, electronic vouchers or other travel documents only to the billing address of the credit card or to the e-mail address if the issuer of the credit card asks for it. All email addresses used must be valid at time of booking.

3.2.7 In addition, in order to minimize the effects of fraudulent use of credit cards, we reserve the right to perform random checks, including checks on the voters list, and we may ask you to fax or send us by mail proof of your address and a copy of your credit cards and recent statement before issuing the tickets. Note that these checks are only carried out during standard opening hours. Therefore, tickets for reservations made outside of our opening hours will not be issued until the next working day. SLM SA is not responsible for the costs incurred within the framework of these controls.

3.2.8 In some cases, payment may also be made using a direct debit service if you have an appropriate account in the country in which you are making the reservation. You must allow at least six working days between the date of booking and the date of the flight. If you select direct debit as the method of payment, SLM SA will be authorized to collect the full amount of the reservation in one go from your account. It is your responsibility to verify that your account has sufficient funds. In the event of cancellation due to insufficient funds or any other reason for which you are responsible, SLM SA will charge you a service fee in the amount of 100 and will make available to you the instructions in order to validate the payment of your reservation. These costs include the costs requested by the bank and the additional costs incurred by SLM SA. You are free to provide proof that a lower amount has been incurred. If you choose direct debit as the method of payment, SLM SA reserves the right to retain any refunds until receipt of payment is irrevocable.

3.3 Refunds

3.3.1 In some cases, when you are unable to board and the ticket is not refundable, you may be entitled to a refund of some or all of the taxes charged at the time of ticket purchase. (a) If these are tickets issued by IATA airlines, they require that the refund request be submitted and handled through the issuing travel agency. You hereby authorize SLM SA to carry out all the operations necessary to obtain the reimbursement of these taxes. You acknowledge that you have 12 months from the date of the scheduled flight to write to us and request a refund, after which you agree to waive all rights applicable to tax refunds. Note that refunds can only be processed in the form of payment used when booking and all refunds are subject to the policy of the relevant airline and SLM SA service charge associated with the refund. You hereby authorize SLM SA to deduct the applicable service charge in the amount of 100 chf  from the amount of the refund which may be paid to you. (b) If these are tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, refund requests should be made directly to the relevant airline, but the service charges related to the reimbursement will be due to SLM SA. You hereby authorize SLM SA to charge the applicable service charges from your credit card.

3.3.2 Refunds, if any, will be processed in the form of payment used when booking. They will be payable to the person who made the initial payment. When processing a refund for an airline ticket, note that some taxes are not refundable. Refund of taxes will be processed in accordance with the refund policy of the relevant airline, with a fee of 100% due to SLM SA, billed in the form of payment used when booking.

3.4 Passport, visa and health requirements

3.4.1 Passport and visa regulations may change and therefore you should check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if applicable, a visa. It is essential to include any transit points in your trip which may also require obtaining a visa. Obtaining a visa often takes a long time. We therefore advise you to do this in advance. We exclude any liability for customers who are not in possession of the appropriate documents.

3.4.2 Each destination has its own requirements regarding entry formalities, vaccinations, etc., and these may also vary depending on the nationality of the passenger. Some jurisdictions may also require birth certificates for all traveling minors. It is your responsibility to collect this information. No incident resulting from non-compliance with these official regulations will be considered as being the responsibility of SLM SA. We strongly encourage you to check the various formalities of the chosen destination or transit countries, as well as the time necessary to take all the necessary measures.

3.5 Electronic tickets

3.5.1 All tickets sold on this Website are electronic tickets. Electronic ticketing is a dematerialized method of booking flights. Once your reservation is made, it is recorded electronically in the airline's reservation system. SLM SA will send you a confirmation e-mail containing your reservation reference, which serves as a receipt for your electronic ticket. You will NOT receive a physical ticket to present at the airport.

3.5.2 Note that you may need to provide your reservation number and / or confirmation email to the relevant Travel Supplier as proof of your reservation. We recommend that you show up with a copy of your confirmation email, although not all airlines ask to see it. Note that airlines have their own rules and regulations regarding electronic ticketing. SLM SA cannot be held responsible for failure to comply with these rules and regulations and strongly recommends that you verify this information with your airline company well before travel.

3.5.3 SLM SA relies on the information you provide to be accurate and therefore cannot be held responsible if your electronic ticket is not delivered due to an incorrect email address or spam settings. You must notify us immediately if you change your email address or phone number. Also, check that the name on your passport matches the name on your ticket and / or booking confirmation.

3.5.4 In certain exceptional cases, due to ticket sales restrictions beyond our control, SLM SA may be unable to transmit information concerning confirmed reservations to the airline to enable it to fulfill the reservation. In this case, we will try to notify you within forty-eight (48) hours and issue a refund or offer you an alternative flight. If you choose a flight that is much more expensive than your original booking, you will have to pay the difference.

3.6 Travel insurance

It is recommended to take out insurance for all travel, as the Travel Supplier may not assume any liability. If you choose to take out travel insurance on SLM SA's website www.airtrib.com, your contract will be concluded directly with the Travel Supplier, whose general conditions apply to this insurance.


4. Special conditions relating to the products and services offered

Regarding flights, the conditions set out in Appendix 1 apply, unless otherwise stipulated in the general conditions of the Travel Supplier.



5. Intellectual and industrial property rights

5.1 All content on the SLM SA website www.airtrib.com (including, but not limited to, trademarks, texts, graphics, logos, icons, images, audio files and software) is the property of SLM SA or of its content providers and protected by national and international regulations relating to intellectual and industrial property. The compilation (understood as being the collection, organization and assembly) of all the content of the Website www.airtrib.com is the exclusive property of SLM SA and protected by national and international regulations relating to intellectual and industrial property. All software used on the Website www.airtrib.com or belonging to its software suppliers are protected by national and international regulations relating to intellectual and industrial property..

5.2 Any other use of the content of this www.airtrib.com Website is strictly prohibited, including its partial or total reproduction, modification, distribution, transmission, subsequent publication, exhibition and / or representation. Any use of the images on the Website www.airtrib.com, outside the Website, is strictly prohibited without the express consent of SLM SA.

5.3 AIRTRIB and other names of products, services, graphics and logos of SLM SA are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be trademarks of their respective owners..



6. Limitation of liability

6.1 SLM SA offers the www.airtrib.com Website as is and implements the necessary means for its updating, maintenance and operation, but does not grant any guarantee with regard to technical failures, infallibility of the service or the operation of the system or service at any time.

6.2 SLM SA publishes on its Website www.airtrib.com various information on the products and services provided and offered by third parties, and makes no declaration concerning the veracity, accuracy, completeness and updating of the data contained. in these offers. Certain information is stored in the cache periodically, and will only be verified with real-time information when you confirm your reservation as it is and implement the necessary means for its update, maintenance and operation. , but makes no warranty with respect to technical failures, infallibility of the service or the operation of the system or service at any time.

6.3 The limitation of SLM SA's liability is in accordance with the legislation in force and particularly in terms of sectoral regulations for travel agencies. In any case, SLM SA disclaims all liability for any damage resulting directly or indirectly from the purchase of a product or service offered on its Website www.airtrib.com.

6.4 If a court establishes by way of derogation from the limitations provided for in this clause 8, that SLM SA is liable for damages resulting from a purchase of products or services that you have made on the Website www.airtrib.com, this liability will be at all times limited to the fees charged by SLM SA for the services provided.

6.5 If, for reasons of force majeure (in particular political, economic or instability affecting security), problems with reservations, confirmations, and / or execution of journeys or services purchased via www.airtrib.Com, came into existence due to unforeseen circumstances that SLM SA cannot resolve, or even if it was impossible to provide the products and services provided, SLM SA and / or the companies of the SLM SA Group are exempted from any legal liability deriving from these problems or this non-compliance.

6.6 Without prejudice to the limitations provided for in this clause 6, SLM SA will not be liable in any way with regard to complaints concerning products or services purchased on our Website www.airtrib.com unless you send us written notification of the complaint within 12 months from the date of the reservation.



7. Links to other Websites

7.1 The www.airtrib.com Website may contain links to other websites which are not operated by SLM SA, and only included for reference. SLM SA has no control over these Websites and is not responsible for their content.

7.2 The inclusion of links to other Websites does not imply that SLM SA promotes, vouches for, guarantees, or recommends such sites. These links are only used as informative references, without any evaluation of their content or their owner and the services or products they offer.



8. Other applicable general conditions

8.1 Passenger rights in accordance with regulation (EC) 261/2004

If you are traveling to or from the EU, or with a European airline, you can assert certain rights with the airline in question if your flight is canceled, delayed or if you are denied boarding. For more information on regulation (CE) 261/2004.

8.2 Questions and complaints relating to your reservation

Contact our customer service team with any questions or complaints regarding your reservation before departure. In the event of a complaint concerning a Travel Supplier, be sure to officially register your complaint with the Travel Supplier..

8.3 Customer behavior

It is your responsibility not to behave in a manner that is improper or that results in an offense or danger to others or that may result in damage to the property of others (including, but not limited to, intoxication or air rage) while on vacation or when using a service / product. If your behavior is inappropriate and / or results in an infringement or damage to others, or results in damage to the property of third parties, we and / or our Travel Suppliers (for example, airline staff) may cancel your booking, in which case our liability and that of our Travel Supplier to you will cease immediately and you will not be able to obtain reimbursement, compensation and / or reimbursement of any costs or expenses incurred as a result of such termination. In addition, you must reimburse us for the expenses incurred as a result of this termination.

8.4 Entire contract and severability of clauses

8.4.1 These General Conditions constitute the entire contract between the parties with regard to its subject matter.

8.4.2 At any time, if a part of these General Conditions (in particular one of the clauses of these General Conditions or a paragraph or paragraph of part of one or more of these clauses) is null or becomes so or is unenforceable for some reason that this is in accordance with the applicable law, it will be deemed to be omitted from these general conditions and the validity and / or the applicability of the other provisions of these General conditions will not be in any case affected or altered by this omission.

8.5 Modification of the General Conditions

SLM SA reserves the right to modify or update these GTC periodically without prior notification. The current version of the T & Cs will be available on the Website www.airtrib.com on the date the changes take effect. By continuing to use the Site after the posting of changes to the Terms and Conditions, you accept them.



9. Applicable law and competent courts

These General Conditions, as well as any relationship between SLM SA and the User, will be governed by Swiss law.





Contracts for flights booked on our site will be concluded with the relevant Travel Supplier and subject to its terms and conditions.

Note that additional conditions apply to air fares. For example, tickets are generally non-exchangeable and non-refundable. You can review the pricing rules when viewing the Travel Supplier's Terms and Conditions during the booking process. In addition, most airlines reserve the right to change schedules and cancel confirmed bookings. SLM SA, as an intermediary, is not responsible for these schedule changes or cancellations.

Airlines may charge for additional services such as checked baggage, airport check-in, seat preferences, inflight entertainment (if applicable), meals, drinks and snacks, etc. The amount of these additional services is not included in the price of your ticket, unless the contrary is expressly stated, and must be paid directly to the airline. SLM SA is not responsible for any additional charges incurred and recommends that you contact the relevant airline to add services and verify charges. You can check baggage allowance by visiting the airline's website or, for some airlines, by clicking here. Note that if your flight has multiple routes, the baggage allowance may be different. This can also be the case if you are taking an international flight and a domestic flight from the same airline. In this case, you will be charged for any baggage exceeding the lowest baggage allowance on the flight with the lowest baggage allowance.

The recommended check-in time is 120 minutes before departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return booking at least 72 hours before the flight. Failure to reconfirm your flight reservation directly with the airline will result in cancellation.

Flights must be used in the order defined in your itinerary; for example, if you do not use the outbound flight or the first leg of a trip, it may void the remainder of the ticket.

We strongly recommend (especially if you are traveling in economy class) to check in early if you have specific seat requests. SLM SA has no control over the allocation of seats, even if they are pre-booked with the airline, and cannot guarantee that specific seats will be available upon departure. SLM SA is not responsible for transfer costs between airports or terminals that you may incur.

The flights at special rates or at the best price may not be the most direct. Some routes require a change of aircraft. A flight described as direct is a flight for which there is no change of aircraft during the trip. However, there may be stops for refueling or embarkation / disembarkation of passengers. The details of the stopovers will be given to you during the reservation process and are clearly mentioned on the Site and on your itinerary, which will be sent to you when you make your reservation. It is your responsibility to obtain the necessary visas and we assume no responsibility to assist or advise you in this regard.

Times are shown in 24-hour system clock format, are approximate and are based on outbound flights. They may vary according to flight schedules, type of aircraft, weather conditions, etc., and are indications of flight time (with the exception of time on the ground during stopovers or during a change of plane) and are therefore given for information only and are subject to modifications and confirmations.

Regulations vary by airline, but some refuse to carry women in their 28 or more weeks of pregnancy on the date of return travel. If in doubt, check with the airline concerned and consult your doctor. Infants must be at least 6 weeks old to travel by plane and must travel on an adult's lap or in a child seat. Contact the airline you are traveling on for details of the appropriate seats. Generally, children 2 years of age or older should occupy a seat.

Combination of one-way trips

In some cases, to give you great round trip fares, we combine two outbound fares on different airlines, or on the same one. You will therefore have two separate reservations (one for your outbound flight and the other for your return flight). Each reservation will be subject to its own pricing conditions. You can decide to cancel one of the flights and keep the other without incurring additional costs. If you do not take the outbound flight, the return flight will not be canceled by the other airline. Any cancellation or modification (in particular of schedules) of one of the flights, will not affect the other flight nor the tariff rules of the latter. For example, if you cancel one of the flights, the other airline is not obligated to reimburse you for the part of the trip it operates, nor to offer you an alternative route. You may be subject to change fees for the alternate flight, if applicable.