Privacy policy
We are committed to protecting the confidentiality of the personal information of its visitors and members. This privacy policy explains how we collect, use and protect your personal information when you visit our website.
Collection of information
Information we collect
When you visit our website, we may collect certain personal information about you, including:
​
1. Personal information:Your name, email address, telephone number, login, password and communications, payment details (including credit card information) that you can choose to provide to us via our contact or membership forms.
2. Non-personal information: We may also collect non-personal information such as your IP address, the type of browser you use, the operating system of your computer, the date and time of your visit, and the pages you visit on our site, including page response times, the duration of visits to certain pages and information about the interaction between pages.
​
Use of information
​
We use the information we collect for the following purposes:
​
1. Provide and operate the services
​
2. Communication with you: We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or amounts due, to probe your opinion through surveys or questionnaires, to send updates to our site, or if necessary to contact you to enforce our user agreement, applicable national laws, and any agreements we may have with you. For these purposes, we can contact you by email, telephone, text messages and postal mail.
3. Improvement of our site: To understand how visitors use our website and improve its content and operation.
4. Compliance with legal obligations: To comply with applicable laws and regulations.
Storage of information
Our site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer you our products and services. Your data can be stored through Wix.com's data storage, databases and general applications. They store your data on secure servers behind a firewall.
​
All direct payment gateways offered by Wix.com and used by our company comply with the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.
​
Cookies and similar technologies
​
Our website uses cookies and similar technologies to collect information about your use of the site. You can consult our Cookie Policy to learn more about how we use these technologies and how to manage them.
​
Sharing of information
​
We do not sell or rent your personal information to third parties. However, we may share your personal information with third parties in the following circumstances:
​
1. Service providers: We may share your information with third-party service providers who help us operate our website and provide our services.
2. Legal obligations: We may disclose your personal information if it is necessary to comply with laws, regulations or government requests.
Information security
​
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction and misuse.
​
Your rights
​
In the context of our processing of personal data, you have the following rights:
​
-
Right of access to personal data concerning you and saved by us, as well as the right to be informed about the purpose of the processing, the origin and the recipients or categories of recipients to whom the personal data will be transmitted
-
Right of rectification if your data is not correct or complete
-
Right to limit the processing of your personal data
-
Right to demand the deletion of the personal data processed
-
Right to data portability
-
Right to object to the processing of data or to revoke at any time and without justification consent to the processing of personal data
-
Right to file a complaint with the competent supervisory authority to the extent provided by law
To assert these rights, please contact the address indicated under "Responsible body and contact".
​
Changes to the privacy policy
​
We may update this privacy policy from time to time to reflect changes in our information collection and processing practices. We encourage you to check this page regularly to stay informed of any changes.
​
Contact us
​
If you have any questions, concerns or comments about this privacy policy, please contact us at the following address:
​
Avenue des Grottes, Evian-Les-Bains